Sunday, January 21, 2018
The Old Switcheroo
A common issue between estimator/contractor and their client and it is hard to defend against.
The estimator meets one person at the estimate and goes over what they expect, how the job will be done and when.
When the job begins that person disappears and the new irrational, difficult and angry person shows up. These are two different people, it could have been the husband meeting first and then the wife or vice versa.
The issue is both should be at the estimate to express what is expected because once the job starts it is a losing battle, they will be upset and disappointed and the contractor will want to hurry up and get out of there and away from them.
Homeowners if your getting estimates and one person is more concerned then the other they should be at the estimate. Otherwise, it is ripe for missed expectations and not a great relationship.
Here is a recent video regarding the old switcheroo