Price too high?

"Your price is too high?"

We do a ton of estimates each week, myself I probably do 6-8 onsite estimates and another 15 in the office from blueprints and one thing we hear often when we call to follow up is your price is too high.

We have qualified these estimates, sent literature explaining we may not be the lowest and still it comes as a surprise we may be higher than others. Could it be prices are high? Possibly but I will bet you the other companies are too low. I am referring solely to residential painting here as commercial is about the fastest systematic way to paint meaning generally the lowest price wins.

So out of three estimates you go with the lowest one, in the end, that low price could very well turn out to be the highest, a deal most of the time is not a deal, they can be deceptive, you may get cheaper materials, low-quality paint, uninsured painters who have no workers compensation which could be devastating should someone get hurt.

We chose not to play the price game and be in the race to the bottom and sell our value we can offer.

How many companies do you call and someone answers the phone calls you back or if you get that far shows up? We know exactly how each job will turn out because we have done them over and over with the same trained staff from the person who answers your call, to our follow ups and communication and that is before the job itself starts.

If you can't get someone to call you back what do you think will happen when the job starts and if something bad happens on the site such as spilled paint, damage or an injury where do you think that company will be? The answer is they will disappear and most likely without insurance your job will not be done and it will cost you more than hiring that higher price. Everyone makes mistakes and has an accident here and there, it will happen and when it does you want the accountable company working for you not the lowballer

At this point I shouldn't be suprised when I hear this but it does , when I shop for a dervice I look for the best service first, nto that price doesn;t matter but I will certainly pay more for great service and that is hard to find

Number one reason for a paint job you don't like

Expectations are the number one issue a job can go wrong.
If the painting estimator, foreman and painter do not know your expectations for the project rest assured you're gambling with your satisfaction of your home or business.

If the painter is doing the job his or her way but you have a completely different idea in your head it is ripe for disaster
This is one reason we will not do estimates without meeting the decision maker and interviewing them about their project, what they expect and want so they are 100% satisfied at completion.

The number one missed expectation is general patching. What gets patched on a job before painting, how smooth will the walls be? This is all up for debate.
Check out this video I made regarding general patching of your painting project, it can help save some bad feeling sand money.

Sorry Is For Suckers

Sorry is for suckers

I'm sorry, sorry for that, I apologize, my fault is one of my biggest pet peeves and something I correct and do not allow around the office.

Not that we do not want to be polite or the customer isn't always right but as soon as you say any of those words you have lowered yourself and gave the other person the thought they were correct and you will back down whether right or wrong.

Once you say those words you mise well have said your right even if your wrong and I will do anything you say

Sorry is self-demeaning and if you cannot lift yourself up you are going to be taken full advantage of by others

Sorry makes you seem unfit for leadership roles in some eyes

 It also sends a message that you would rather agree then be honest, over times your apologies will come across as submissive and make you a pushover for others to take advantage of. Over apologizing creates guilt and undermines your own self-esteem.

Instead of I'm sorry, say thank you for bringing that to my attention

"Just" is another one of those words,

I just wanted to reach out, I just have a few things to go over, sorry for calling but I just have a few things to talk about. If they were truly sorry they wouldn’t call knowing it is a bother. Get right to the point of the call.

Business and life can be tough enough without you purposely making it harder for yourself