Why you should love bad feedback

Sometimes bad feedback is a good thing

We all want each and every project we do to be perfect but that isn't real life.

So you have been on a job, you were excited to get started, you set everything up, all the painters show up on time, paint is delivered and you get going, everything is going smoothly for the most part and then something goes bad. You spill paint, you scratch something, you break something. The office doesn;t get right back to someone, you missed a spot, they think you need more painters than are onsite(different blog for another time) you get the point almost anything can and may happen at any time. 

Some of these are accidents and there isn't anything you can do about them, others are missed expectations either from the customers end because they never shared them, think they heard something else or the estimator didn't relay this information to the painter or the painter just simply didn't follow through.

So your great job you were going to be profitable on no has an angry customer and one that can make everyone miserable for the remainder of the job if not addressed right away or one that has everyone walking on eggshells and rushing to get done, or worse yet you have the customer who says nothing, you have no idea they are upset and they hir you with a bad review with your painters and office thinking everything was great.

This happens all the time and it knocks the wind out of everyone each time, trust me the painters and staff want nothing more than to make people happy from the customer to their supervisors to themselves, if you're in the painting industry you are a people pleaser for the most part and any bad feedback cab send us into a dark hole.

But don;t crawl in that hole, sometimes yes it may be a customer that no matter what you do nothing will make them happy, for people like this, smile and get the job done and move on, learn how to pre-qualify your leads better and learn a lesson but for the issues that are real where you missed satisfaction step back and thank the customer for bringing these issues up and use it to train yourself, your crew and staff in the office.

It is a magical moment and gift that customer gave you by telling you what is wrong in their mind!

They are letting you know how to get better, imagine if everyone did this around you it would be a daily chance to make things better for the next time and next customers and better yet win that damn client back by your service and gain new work from them and force them to refer you to other people, it has happened, we have had just the worst clients, most difficult people and in the end they thank us and refer their friends because we listened, got better and as it may have turned out they weren't really being difficult we just weren't listening and we were running scared of disappointment and negative feedback.

Again use this as a gift handed to you to make yourself and your company better.