Why You Should Be Home For Your Estimate

Why be home for your estimate:

When getting a painting estimate or an estimate for work around your home
for that matter it is important to be able to let the estimator know what you
expect when the project is done.

You may say why? Each job no matter who I use should be prepared,
painted and done the same but that is further from the truth then you would know.

There is not a specific standard of work from company to company and
most painting projects have very
different levels of service for the same thing, for instance spackling.

Preparation Of Surfaces

You can spackle a wall with many different levels of quality, from low to high
and somewhere in the middle is typical, but if you think they are doing it to perfection and they
are thinking the opposite,
it doesn’t mean they did a bad job, it was a missed expectation not explained
by the painter or asked for by the homeowner.

The same goes for exterior preparation work such as scraping peeling paint, under
most circumstances work is done by preservation techniques,
meaning loose paint is scrapped,
some caulking may be done,
usually bare wood is pot primed but then it is painted. If you're thinking the surface
will be completely smooth you
will be very upset with the final appearance. It will certainly how old levels of paint,
uneven surfaces and more, without stripping the entire surface you
will not get a level surface
under a normal repaint project.

The Estimate

I cannot tell you how many times I have gone out for an estimate and the person
who ultimately would be critiquing the work was not there,
leaving it to another person to try
to explain what they wanted to be done
or no one at all was home. These projects go bad 9 out of ten times.

Comments like bad quality, not enough prep or scrapping are mentioned when
in reality it was a mixed expectation or an expectation
that could never be met with a normal repaint.

So what to do? It’s simple be home, if you cannot be home at the least have
a conversation with the estimator and create a detailed list,
then its possible this can be matched
up with the estimator's
notes and work order. 

We have actually implemented a policy that we will not go out on an estimate
unless the decision make will be onsite, this may cost us
a few estimates opportunities
but in the long run, it is better
to have less work
than clients who are upset with the quality of the work from missed expectations. 

The number one thing that turns a new project bad is missed expectations,
it always comes down to this, when we look back at a bad
project or one that turned bad.