You can't do it all

You can't do it all

Where is Ryan? Where is the manager? Is Ryan there, we hear it all day long or people contact me on personal emails, Facebook, or however they think they can. 

If I answered every request that came in all I would be doing all day and night is putting out fires or talking to salespeople or anyone one else who needs a "minute" I would be a glorified firefighter. The problem is I can put those fires out right away and make things better but that is doing a disservice to the people I personally put in place and trained myself.

I spend countless hours training everyone, we do more training than you would imagine and work day and night 7 days a week sometimes 16 hours a day or more I have gotten to a spot where I planned to not be available for the day to day things. I have put our company in a place where I can oversee and manage, be a CEO and not have to manage daily job sites, client issues, employee issues.

That certainly doesn't mean clients will understand that but that is the way it is if I had to fix every small issue that comes in we wouldn't be able to service the amount of work we do or do the training that we do and honestly it was never my plan to work "in" the business but to work "on" the business.

So yes the calls that come in for me I rarely take, anyone I need to speak with knows how to get a hold of me and it is a select few, guess what I also make mistakes so just by getting a hold of me doesn;t mean everything will be better, remember the answers your getting were trained directly by me to the people in charge who also will make an occasional mistake, we're all human, but you cannot say we are not accountable for ourselves.

You may say, you are the owner and have to do it, no I don't believe that think about all the companies you deal with day in and out and how many of them are you getting the owner on the phone? They work hard to get to a spot where they either have to step back to manage things or want to, you cannot fault someone for that, they place managers in positions to handle all of these things.

So let the people in place do their thing, hold them accountable for what they say and be a great customer