Expectations are the number one reason for complaints, unhappiness and also at the same time satisfaction on any project, painting or other.
- Start of the project: This missed expectation may have never been told to the estimator if you have a deadline that needs to be met it needs to be expressed. With so many projects going on many things can affect that start date from, weather (even if your job is interior) Any rain will push back exterior jobs and also pushing back all the other projects behind it. Other jobs taking longer before yours, this is out of anyone's control and will push yours back.
- Completion of the project: This is an unknown, there are so many variables that go into a project from paint and spackle drying, paint not covering, sickness, car trouble etc. Finish dates are variable.
- Prep of the surface. One of the top issues, did you explain your expectations to the estimator and did they explain what will and not be done? An old wall will not look like a new wall, have the correct expectations and you will be much happier, nothing is perfect in life
- The number of painters on the project. Unless we are talking about commercial painting the number of painters on one project does not necessarily mean a faster job, you can only put so many painters in one room, there is a process that needs to be followed. It amazes me each time a client will tell us we need more painters with no knowledge of the painting industry.
- Be home for your estimate
- Have everyone who will have any critique at the estimate
- Express all of your expectations to your estimator, it may be were not a good fit for each other or we cannot deliver what you may need
- Know that everything will not be perfect. Painting is an art and will have variables, old walls will not be new, wavy walls will not equal a clear straight cut line.
- Spend the money on top of the line paint and materials
- The lowest price may be the highest once a project is complete having to go back and fix it, change orders, additional work.