Sunday, November 5, 2017
Behind the scenes of a painting estimate
Let's go over a typical estimate from start to finish.
We all get excited when the phone call comes in, the client may have searched online, got a referral or saw the painters on another job.
However they reached us we take it very seriously and pride ourselves on knowing someone will answer the phone, we return calls and emails in a timely fashion.
Someone will answer that call when it comes in and spends 10-15 minutes with you gathering information, name, address, and type of work you're looking to have done.
This is also a great time for us to ask even more questions and get a sense if we're a good fit for each other before the estimate is even scheduled, we will ask questions such as have you used a professional painter before, do you have other painting coming out to estimate this work and timeline to name a few.
Some people are taken aback by this but would you rather waste your time after someone comes out to estimate it just to find out we do not do that type of work, or the job is not our specialty or the time frames just don't match up?
After this phone call we will schedule this estimate and discuss the phone call within the office and prepare to come out, we will gather any literature needed for your project, add this to our schedules and create notifications on our end to make sure we are aware it is coming.
A few days before the estimate we will send out a few emails explaining how the estimate will go and tips on how to make the most of it, so we're already into about an hour spent on your potential estimate.
The morning of the estimate I will gather my notebook and materials and make sure I am either early or on time.
We will walk the project together, letting you explain exactly what you expect and want to make sure we can offer this. After walking through with you I will walk through again on my own measuring and planning. At this time I will know if I can offer a price on the spot or it may require more time in the office to write it up.
Let's say we needed more time, I will head back to the office, sit down and put all my measurements together into a spreadsheet, once we have all of this done I will have a firm number to send over but we have to enter all of this and write up the proposal so even more time is spent on the estimate, we are typically into 2.5 hours now spent on one estimate we may or may not win.
Now comes the tough part, we send the estimate over and typically you have four types of people, the ones who give you a yes or no right away, the ones who need time to "think" and the ones who hide and do not return calls or email.
As you can see to do just one estimate can take about three hours whether we win or lose it, now some may be less and some maybe longer. This is why it is very important the person deciding is home at the estimate to not waste any one's time